Refund policy

Last updated: October 9, 2026

At GAL Threads, customer satisfaction is important to us. We want you to feel confident shopping with our brand. If you are not completely satisfied with your purchase, we offer a 30-day return window and full refunds in accordance with this policy.

30-Day Returns

Customers may request a return within 30 days of the date their order is delivered.

We accept returns for any reason, including a change of mind, an incorrect size selection, or dissatisfaction with a product.

To qualify for a standard return, items must be unused, unworn, unwashed, and in their original condition, with original packaging where reasonably available. These conditions do not restrict any rights you may have under applicable law for defective, damaged, or incorrectly supplied products.

How to Request a Return

To begin a return, contact us at galthreadsco@gmail.com within 30 days of delivery.

Please include:

Your order number.
The item or items you wish to return.
The reason for the return, if you wish to share it.

We will provide return instructions and any applicable return authorization details. Please wait for our instructions before sending an item back.

Full Refunds

Approved returns are eligible for a full refund of the purchase price of the returned items.

Where required by applicable law, refunds will also include the original shipping charges and any other amounts that must legally be refunded. For voluntary change-of-mind returns, original shipping charges are not included in the refund unless stated at checkout or otherwise required by law.

Refunds will generally be issued to the original payment method after the returned merchandise is received and reviewed. Refund processing times may vary depending on the payment provider or financial institution.

Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs unless GAL Threads states otherwise or applicable law requires us to cover those costs.

For damaged, defective, or incorrect items, contact us before returning the product. We will review the issue and provide an appropriate resolution, including a replacement or refund where applicable. We will cover return-related costs when required by law or agreed to by GAL Threads.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at galthreadsco@gmail.com.

Include your order number, a description of the issue, and clear photographs where applicable. We will review the information and work with our fulfillment provider to determine the appropriate resolution.

Customers retain all rights and remedies available under applicable consumer-protection laws.

Order Cancellations

Customers may request to cancel an order within 24 hours of the original purchase time by contacting galthreadsco@gmail.com.

After the first 24 hours, cancellation requests may not be accepted under our standard policy because an order may already have entered production or fulfillment.

A cancellation request is not confirmed until GAL Threads confirms it. If a cancellation is accepted, any applicable refund will be processed to the original payment method.

This policy does not limit any cancellation or refund rights required by law, including rights that may apply if an order cannot be shipped as promised.